Customer Service

ORDERS
We know you want it. Here’s how to order.

Shop Online
Shop by Phone
For corporate accounts, bulk orders, and special orders, please call 732-961-6669

SHIPPING

We'll get it to you.

We personalize and ship most items between 8 to 10 business days.

Shipping prices are based on the total value of the product and personalization in your order.
When shipping to multiple locations, the value of each location’s order will determine its shipping charge.

Link to UPS or other carrier for shipping charges.

RETURNS

We know you’ll love it

The goal of The Custom Shoppe is to offer only the finest personalized gifts available. Due to the unique nature of our product, personalized items cannot be returned. Standard items can be returned for store credit only.

PRIVACY POLICY

The Custom Shoppe is committed to protecting your privacy. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.
Collection of your Personal Information:
As an E-commerce Web site, The Custom Shoppe collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by The Custom Shoppe is used solely for the purpose of billing your online purchases.
The Custom Shoppe encourages you to review the privacy statements of Web sites you choose to link to from The Custom Shoppe so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of The Custom Shoppe Web site.
Use of your Personal Information:
The Custom Shoppe and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that The Custom Shoppe may also use personal information to inform you of other products or services available from The Custom Shoppe and its affiliates. The Custom Shoppe may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
You may stop the delivery of future promotional e-mail from The Custom Shoppe by responding directly to any email you receive with a request to remove you from the mailing list.
The Custom Shoppe does not sell, rent or lease its customer lists to third parties. The Custom Shoppe may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
The Custom Shoppe does not use or disclose sensitive personal information, such as race, religion, or political affiliations , without your explicit consent.
The Custom Shoppe may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on The Custom Shoppe or the site; (b) protect and defend the rights or property of The Custom Shoppe, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of The Custom Shoppe or the public.
Personal information collected on this site may be stored and processed in the United States or any other country in which The Custom Shoppe or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. The Custom Shoppe abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Security of your Personal Information:
The Custom Shoppe is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.
Changes to this Statement:
The Custom Shoppe will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how The Custom Shoppe will use your personal information, The Custom Shoppe will prominently post such changes prior to implementing the change.